Getting Support

Multiple ways to get help with Axle.

Self-Service Resources

Documentation

You're already here! Browse our guides and reference docs.

FAQ

Check our FAQ page for quick answers.

Contact Support

Email Support

Email us at support@withaxle.com

Response times:

  • Lite: 48-72 hours
  • Pro: 24 hours
  • Pro+: 4-8 hours

    • Include This Information

    When contacting support, please include:

  • Your account email
  • Your plan (Lite/Pro/Pro+)
  • Description of the issue
  • Steps to reproduce
  • Screenshots if applicable
  • Browser and OS information

    • Feature Requests

    Have an idea? Email us at feedback@withaxle.com

    We read every suggestion and use them to prioritize our roadmap.

    Status Page

    Check status.withaxle.com for:

  • Current system status
  • Scheduled maintenance
  • Incident history
    • Stripe IssuesTerms of Service