Stripe Issues

Solutions for Stripe-specific problems.

Connection Issues

"Stripe not connected" error

  • Go to your Dashboard
  • Navigate to Stripe Connect
  • Click "Connect Stripe"
  • Complete the OAuth flow

    • OAuth flow failing

  • Check you're logged into the correct Stripe account
  • Ensure your Stripe account is activated
  • Try using an incognito window
  • Contact support if issues persist

    • Payment Issues

    Test payments not working

  • Ensure you're using test mode
  • Use test card: 4242 4242 4242 4242
  • Any future expiry date works
  • Any 3-digit CVC works

    • Live payments failing

  • Switch Stripe to live mode
  • Verify your business details in Stripe
  • Check your bank account is connected
  • Review Stripe's fraud detection settings

    • Webhook Issues

    Not receiving webhooks

  • Check webhook endpoint in Stripe Dashboard
  • Verify the endpoint URL is accessible
  • Check webhook signing secret matches
  • Review webhook logs in Stripe

    • Duplicate webhooks

  • Check for multiple webhook endpoints
  • Implement idempotency in your handler
  • Use webhook event IDs to deduplicate
    • Common IssuesGetting Support