Manage Subscription

Managing your subscription

Your subscription is handled through Lemon Squeezy, our billing partner. You can manage everything from your Axle dashboard or Lemon Squeezy.

Upgrading your plan

Upgrade immediately

To upgrade to a higher plan:

Go to Settings > Subscription or visit the Plans page
Click Upgrade on your desired plan
You'll be redirected to Lemon Squeezy to complete payment
Your new plan is active immediately

What happens when you upgrade

Immediate activation - Your new plan takes effect right away
Prorated credit - If upgrading mid-month, Axle credits the unused portion of your current plan
Features enabled - All new plan features are available immediately
No downtime - Your payments continue uninterrupted

Example

If you upgrade from Pro ($15/month) to Pro+ ($29/month) on day 15 of a 30-day cycle:

You receive a prorated credit for the remaining 15 days of Pro
This credit is applied toward your Pro+ payment
You're charged the difference immediately
Your Pro+ features are active right away

Downgrading your plan

Downgrade to a lower tier

To downgrade:

Go to Settings > Subscription or the Plans page
Click Downgrade on the lower plan
Confirm the change
Your downgrade is scheduled for your next billing date

What happens when you downgrade

Current plan continues - You keep your current plan and features until the billing period ends
Effective next cycle - The downgrade takes effect on your next renewal date
No refund - You don't receive a refund for the unused difference
No interruption - Your payments and features continue normally

Example

If you downgrade from Pro+ ($29/month) on day 15 of your cycle:

You keep Pro+ for the remaining 15 days
On your renewal date, you switch to Pro at the lower price
Your payment buttons and features continue uninterrupted

Subscription lifecycle

Your subscription goes through these stages:

Active

Your normal state — your plan is current and all features are available.

Transition: Next billing date arrives

Canceling (cancel_at_period_end)

You've requested to cancel but your current billing period is still active.

You keep all features and payment capabilities
No new charges will occur
On your renewal date, your account will become "Revoked"
You can still cancel anytime

To stop the cancellation, simply go to Settings and click "Resume Subscription"

Revoked

Your subscription period has ended and your plan is no longer active.

Your account is paused
Payment buttons show an error to customers
You can still view your transaction history
Your data is preserved

To reactivate, subscribe to any paid plan anytime

Paused

Your account is inactive and not currently accepting payments.

This is the same as "Revoked" — your account will be paused
All your settings and data are preserved
Subscribe anytime to reactivate immediately

Canceling your subscription

Request cancellation

To cancel your subscription:

Go to Settings > Subscription
Scroll to Subscription Management
Click Cancel Subscription
Review the notice — this action is not immediate
Confirm cancellation

What happens

Cancellation scheduled - Your subscription is marked as "canceling"
Current period continues - You keep your plan until your renewal date
No new charges - You won't be charged again
At renewal - Your account becomes paused
Data preserved - All your transaction history remains

Example

If you cancel on March 15 and your renewal date is April 15:

You can keep using Axle until April 15
No charge on April 15
On April 15, your account pauses
All your data is still accessible
You can reactivate anytime by subscribing

Stop a cancellation

If you change your mind before your renewal date:

Go to Settings > Subscription
Click Resume Subscription
Your cancellation is immediately canceled
You'll be charged normally on your renewal date

Reactivating a paused account

If your trial or subscription has ended and your account is paused:

Go to Settings > Subscription or the Plans page
Click Reactivate or Upgrade
Choose your plan (or Pro if reactivating)
Complete payment on Lemon Squeezy
Your account is immediately active

There's no penalty for pausing — you can reactivate anytime.

Billing and invoices

Invoices

Each time you're charged, you receive an invoice via email:

Sent to - Your account email address
When - On your renewal date each month
Contains - Charges, plan details, and download option
Save them - Keep for your records and accounting

Payment methods

Your payment method is managed through Lemon Squeezy:

Cards accepted - Visa, Mastercard, American Express, Discover
Update payment - Go to Lemon Squeezy to change your card
Failed payments - Lemon Squeezy will retry after a failed charge

Refunds and proration

No refunds - Monthly subscriptions cannot be refunded
Downgrade credits - When downgrading, credit is applied to future bills
Upgrade charges - When upgrading, the difference is charged immediately

No per-transaction fees

Axle does not charge additional fees per transaction. You only pay:

Your monthly plan fee - Charged on your renewal date
Stripe fees - 2.9% + $0.30 per transaction (charged by Stripe, not Axle)

Everything else is included in your plan.

Support

Questions about billing?

Email - Contact [email protected] for Axle account or billing questions
Invoice issues - Use the Lemon Squeezy links on your invoice or email Axle support if you're unsure
Account questions - Reach out to Mani Labs at [email protected]

Frequently asked questions

Can I have multiple subscriptions?

No, one Axle account has one active subscription.

What happens to my data if I cancel?

Your data is preserved for 6 months after cancellation. Reactivate anytime to regain access.

Can I pause without canceling?

Cancel your subscription — your account will pause at the end of the billing period. You can reactivate anytime.

How do I change my billing email?

Go to Settings to update your account email. Invoices will be sent to your new email.

What if a payment fails?

Lemon Squeezy will retry the charge. If it continues to fail, email [email protected] or update your payment method.

Next steps

Visit the Plans page to choose your subscription or learn about the free trial.

Manage Subscription

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