Free Trial & Grace Period

Your 7-day free trial

When you sign up for Axle, you get an automatic 7-day free trial of Axle Pro:

Duration - Exactly 7 days from signup
Features - Access to Pro plan features (analytics, custom domains, form fields)
Transaction limit - 50 transactions total (not the Pro limit of 500 — upgrade to unlock full capacity)
Cost - Completely free (no credit card required)
Cancellation - You can cancel anytime, but you won't be refunded (it was free)

The trial countdown is displayed on your dashboard so you always know when it expires.

Trial features

During your free trial, you get:

✅ Unlimited custom domains
✅ Framer component installation and configuration
✅ API access for custom integrations
✅ Transaction analytics
✅ Webhook support
✅ 10 custom form fields
❌ Limited to 50 transactions
❌ Limited support (community only)

Using your 50 transactions

The 50 transaction limit includes:

All successful payments (regardless of amount)
Test transactions on live domains count toward the limit
Each transaction = 1 count (a $100 payment = 1 transaction, not 100)

Once you hit 50 transactions:

Customers can still try to pay
But payment buttons will stop accepting new transactions
Your payments will fail with an error
You'll need to upgrade to a paid plan

If you need more than 50 transactions during the trial, you can upgrade to a paid plan anytime. The upgrade takes effect immediately.

Grace period (2 days)

When your 7-day trial ends, you enter a 2-day grace period:

Duration - 2 days after the trial expires
What's active - Your account is still active
Payments - Payment buttons still work and accept transactions
Notification - You'll see a warning in your dashboard
What to do - Subscribe to a paid plan before the grace period ends

During the grace period:

✅ Customers can still make payments
✅ Your transaction history is still available
✅ Dashboard is fully functional
⚠️ You see a prominent warning about upgrading
⚠️ Email reminders to subscribe

This gives you a 2-day buffer to handle any last-minute payments or decide on your plan.

Account paused (after grace period)

If you don't subscribe before the grace period ends, your account will be paused:

Payment buttons - Stop working and show an error to customers
Dashboard access - You can still view your data and transactions
Data preservation - All your transaction history and settings remain intact
Duration - Account stays paused indefinitely until you resubscribe

When your account is paused, customers see:

"Payment processing is temporarily unavailable. Please try again later or contact support."

Reactivating your account

To start accepting payments again, simply subscribe to a paid plan:

Go to your dashboard
Click the Upgrade button or go to Settings > Subscription
Choose your plan (Pro at $15/month or Pro+ at $29/month)
Complete the payment
Your account is immediately active and ready for payments

When you reactivate:

✅ All your settings are restored exactly as they were
✅ Your transaction history is fully accessible
✅ Payment buttons work again immediately
✅ Your dashboard shows current data

There's no penalty for pausing and reactivating — you can pause and resume as many times as you need.

Timeline example

Here's what the full lifecycle looks like:

Day	Status	What happens
0	Trial starts	7-day countdown begins
1-6	Trial active	Use your 50 transactions, explore features
7	Trial expires	Grace period starts (2-day countdown)
7-8	Grace period	Warning appears, last chance to upgrade
9	Grace ends	Account pauses if not subscribed
9+	Paused	Waiting for subscription to reactivate

FAQ

Can I extend my trial?

No, the trial is fixed at 7 days. If you need more time, upgrade to a paid plan anytime — it takes effect immediately.

Will I lose my data if my account is paused?

No. Your transaction history, settings, and configuration are preserved indefinitely. When you reactivate, everything is exactly as you left it.

Can I change my payment plan during the trial?

No, but you can upgrade to a different paid plan anytime after the trial. Upgrade to Pro or Pro+ whenever you're ready.

Do I have to pay for the grace period?

No. The grace period is free and gives you 2 days to decide whether to subscribe.

What if I miss the grace period?

No problem! You can subscribe anytime after the grace period ends. Your account pauses but all data is preserved, so you can reactivate whenever you're ready.

How do I know when my trial is ending?

You'll see a countdown on your dashboard and receive email reminders as the trial approaches its end.

Next steps

Learn about choosing a plan or managing your subscription.

Free Trial & Grace Period

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